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Our Terms Set Out How We Work Together

When you open an account with us, you're agreeing to a clear set of rules that protect both your account and our platform.

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raja338 Our Terms Set Out How We Work Together
GET HELP FAST

How to Reach Us About Policy Questions

Team online

Live Chat

Open the chat window in your account lobby any time. Our team responds to policy questions and account concerns within minutes during all operating hours.

Email Support

Send detailed questions about Terms or account rules to our support email. We reply with full policy clarification and next steps within 24 hours, Monday through Sunday.

Account Settings

Head to Settings > Account Info to review your profile, update contact details, or request a copy of these Terms in writing at any time.

YOUR PROTECTION

How We Handle Your Information and Security

Data Privacy

We collect your name, email, phone and payment details only to set up your account and process deposits and withdrawals. We never sell this data. It's encrypted and stored securely on our servers.

Account Verification

Before any withdrawal clears, we verify your identity using your registered phone number and email. This step protects your funds and keeps fraudulent access off our platform.

Payment Security

All DANA, OVO, GoPay and QRIS transactions use encrypted channels. Your banking details never reach our systems directly — payment processors handle the sensitive routing.

Cookies and Tracking

We use session cookies to keep you logged in and to track which games you play so we can show you relevant content. You can clear cookies in your browser settings at any time.

Data Retention

We keep your account data for seven years after closure for regulatory compliance. You can request deletion of non-essential personal data via Account Settings any time.

Dispute Resolution

If you believe we've breached these Terms, contact our support team with details. We investigate within five working days and respond with our findings and any corrective action.

Answers to the Policy Questions We Hear Most

No. Each person is allowed one account. If we discover duplicate accounts, we'll close all but one and may withhold withdrawals pending investigation. One account per player keeps the platform fair and prevents fraud.

Tap 'Forgot Password' on the login screen. We'll send a reset link to your registered email. Click the link, choose a new password, and log back in within minutes. Your account stays locked until you reset it.

Yes. These payment methods use bank-level encryption. Your transaction goes from your wallet directly to our payment processor — we never store your banking details. Deposits usually clear within 60 seconds.

After we verify your identity, withdrawals to DANA, OVO, GoPay or QRIS typically arrive within 24 hours. Bank transfers may take one to three business days depending on your bank and your location within Indonesia.

Contact our support team via live chat or email. We'll close your account within 48 hours. Any remaining balance will be returned to your verified payment method within five working days.

These Terms apply to everyone who opens an account. You can't modify them, but we can change them with 14 days' written notice. If you disagree with changes, you may close your account and withdraw your balance.

We take security seriously. If you spot unusual login attempts or unauthorized transactions, tell us immediately via live chat. We'll freeze your account, investigate within 24 hours, and revert any fraudulent transactions if confirmed.