Your Account and Legal Rights
Yes. Your account balance is your property. You can withdraw it anytime using your registered payment method. We hold your funds separately from our operational funds and they remain yours until you choose to play or request a withdrawal.
Your account goes into dormant status immediately. You can request full data deletion from your Legal & Account settings. Deletion is permanent and takes thirty days. Game history and transaction records are archived securely for seven years for legal and tax purposes.
Yes. Go to Account > Legal & Terms > Request Data Export. You'll receive a complete file with all deposits, withdrawals, game plays and account changes within seven days. The file is sent to your registered email in CSV format.
Every withdrawal is checked against your registered identity and payment account. For standard amounts, verification is instant. Amounts above regional thresholds require additional identity confirmation from your payment provider—DANA, OVO, GoPay or QRIS—which usually takes under one hour.
Open a dispute ticket in Support > Disputes. Describe what happened and attach screenshots if relevant. Our team investigates within ten days. You'll receive a written response with evidence and our decision. If you're not satisfied, you can escalate to our legal team.
We retain your data for seven years from your last account activity. This covers deposits, withdrawals, game history and contact records. After seven years, personal data is deleted unless a legal hold is in place. You can request deletion anytime; it takes thirty days.
No. Your payment details—name, account number, bank or e-wallet—are encrypted and shared only with your payment provider to process deposits and withdrawals. We never sell or share your data with marketing partners or third-party advertisers.
