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How We Handle Your Information at raja338

When you open an account with us, your personal details—from your login through to your DANA, OVO, GoPay or QRIS payment records—are held to strict confidentiality standards.

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raja338 How We Handle Your Information at raja338
REACH US ANYTIME

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your personal information, or need to update your account details, our support team is here to help. We respond to privacy requests within 5 business days and can walk you through your options in your preferred language.

Team online

Live Chat Support

Open the chat window on the lobby between 10 AM and midnight Jakarta time, seven days a week. Our team answers privacy questions and guides you through data requests in real time.

Email Privacy Request

Send a detailed request to our data protection officer at [email protected]. Include your account username and the specific information you need. We confirm receipt within 24 hours.

Account Settings

Update your contact details, manage notification preferences, and review your login history directly in Settings > Privacy within your account dashboard on any device.

SECURITY STANDARD

How We Protect and Retain Your Data

Your account is protected by 256-bit encryption, the same standard used by banks. Every DANA, OVO, GoPay and QRIS transaction is verified before it credits your wallet.

Encryption & Firewalls

All connections to your account use industry-standard SSL encryption. Our servers are protected by firewalls and monitored 24/7 for intrusion attempts. Your password is hashed and never stored in plain text.

Payment Data Isolation

DANA, OVO, GoPay and QRIS credentials are processed on a separate, PCI-compliant server and never stored in our main account database. Only transaction IDs and confirmation codes are retained.

Two-Factor Verification

When you withdraw funds, we send a one-time code to your registered phone number. You must enter this code before the payout leaves our system—an extra layer of protection against account theft.

Access Logs & Audit Trail

Every login, deposit, withdrawal and account change is recorded with a timestamp and your device fingerprint. You can view your full activity history in the Account > Security section any time.

Annual Security Review

We conduct third-party penetration testing each year to find and patch vulnerabilities before attackers can exploit them. Results are used to strengthen our encryption and firewall rules.

Data Deletion & Portability

You can request a copy of all your personal data in machine-readable format. You can also ask us to delete your account and all associated records, subject to financial regulation retention requirements.

Questions You Ask About Your Data

Read answers to the privacy questions we hear most often from players in Indonesia. If your question is not covered here, reach out to our privacy team via live chat or email.

We retain your account data for seven years after closure to comply with Indonesian financial and anti-money-laundering regulations. After that period, your name, address, phone number, email and transaction records are permanently deleted from our systems. You can request earlier deletion by emailing [email protected], though depends on local law whether we can accelerate this process.

No. When you deposit via DANA, OVO, GoPay or QRIS, you are redirected to your bank's secure portal to confirm payment. We never see your PIN, OTP or full account details. We only receive a confirmation code and the transaction amount, which we store encrypted and separate from your profile. Your payment credentials remain entirely with your bank.

Yes. Go to Settings > Privacy in your account dashboard and select 'Download My Data'. You will receive a complete record of your registration details, all deposits and withdrawals, login history, device information, and any support tickets within 5 business days via email. The file is encrypted for security.

We do not sell or lease your personal data to marketing companies, data brokers or advertisers. We share information only with our payment processors to verify transactions and with regulatory authorities if required by law. Your email and phone are used only by us for account notifications and support—unless you opt in to marketing, which you can change anytime in Settings > Communications.

Change your password immediately by clicking 'Forgot Password' on the login page. You will receive a reset link via email within 2 minutes. If you believe someone accessed your account, contact live chat or call our support line right away; we can freeze your account and review your activity logs. We'll then help you secure your access and reverse any unauthorised transactions, where applicable.

Yes. We use cookies to keep you logged in, remember your game preferences and prevent fraud. We also use anonymous analytics pixels to understand how players navigate the site—this helps us improve the lobby layout and game discovery. You can disable non-essential cookies in your browser settings, though this may affect your experience. We do not use cookies to track you across other websites.

Go to Settings > Privacy > Data Use to adjust your preferences for marketing emails, SMS and push notifications. You can opt out of specific communication types without affecting your account. To object to data processing for analytics or fraud prevention, email [email protected] with your request. We'll respond within 5 business days and explain any limitations under financial regulation.

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